مدل مشارکت مصرف‌کننده در پلتفرم‌های حمل‌ونقل درون‌شهری: رویکرد آمیخته

Abd Elmeguid, S. M., Ragheb, M. A., Tantawi, P. I., & Elsamadicy, A. M. (2018). Customer Satisfaction in Sharing Economy: The Case of Ridesharing Service in Alexandria, Egypt. The Business & Management Review, 9(4), 373-382. https://cberuk.com/cdn/conference_proceedings/2019-07-13-11-00-54-AM.pdf

Acheampong, R. A., & Siiba, A. (2020). Modelling the Determinants of Car-Sharing Adoption Intentions among Young Adults: The Role of Attitude, Perceived Benefits, Travel Expectations and Socio-Demographic Factors. Transportation, 47(5), 2557-2580. https://doi.org/10.1007/s11116-019-10029-3

Addo, J. O., Keelson, S. A., Amoah, J., Ewur, G. D., & Peprah, J. A. (2025). The Mediating Effect of Service Quality on the Relationship between Ride-Hailing Driver Characteristics and Customer Satisfaction. African Journal of Applied Research, 11(1), 334-362. https://doi.org/10.26437/ajar.v11i1.852

Amirkiaee, S. Y., & Evangelopoulos, N. (2018). Why Do People Rideshare? An Experimental Study. Transportation Research Part F: Traffic Psychology and Behaviour, 55, 9-24. https://doi.org/10.1016/j.trf.2018.02.025

Ashrafi, D. M., Habiba, W., & Alam, I. (2020). An Assessment of the Behavioural Intention for Using Ride-Sharing Services: Empirical Evidence from a Developing Country. Malaysian Journal of Consumer and Family Economics, 24(1), 36-62. https://majcafe.com/wp-content/uploads/2022/11/Vol-24-2020-Paper-2.pdf

Berndt, A., Pretorius, A., & Blaauw, D. (2021). The Intention of South Africans to Engage in Collaborative Consumption: The Case of Uber. Acta Commercii, 21(1), 961. https://doi.org/10.4102/ac.v21i1.961

Bhaduri, E., Pal, S., & Goswami, A. K. (2024). Analysing Heterogeneity in Factors Affecting Adoption of Ride-Hailing Services: A Stepwise LCCA-MCDM Modelling Approach. Transportation, 51(2), 457-478. https://doi.org/10.1007/s11116-024-10563-9

Boateng, H., Kosiba, J. P. B., & Okoe, A. F. (2019). Determinants of Consumers' Participation in the Sharing Economy: A Social Exchange Perspective within an Emerging Economy Context. International Journal of Contemporary Hospitality Management, 31(2), 718-733. https://doi.org/10.1108/IJCHM-11-2017-0731

Burinskiene, A., Grybaite, V., & Lingaitiene, O. (2024). Sharing Economy Development: Empirical Analysis of Technological Factors. Sustainability, 16(4), 1702. https://doi.org/10.3390/su16041702

Cha, M. K., & Lee, H. J. (2022). Does Social Trust Always Explain the Active Use of Sharing-Based Programs?: A Cross-National Comparison of Indian and US Rideshare Consumers. Journal of Retailing and Consumer Services, 65, 102515. https://doi.org/10.1016/j.jretconser.2021.102515

Chalermpong, S., Kato, H., & Thaithatkul, P. (2023). Ride-Hailing Applications in Southeast Asia: A Literature Review. Transport Reviews. https://doi.org/10.1080/15568318.2022.2032885

Cui, J., & Lim, C. (2022). A Study on the Influencing Factors of Car-Hailing Users' Continuance Intention Based on ECM-ISC Model. Asia-pacific Journal of Convergent Research Interchange, 8(12), 121-131. https://doi.org/10.47116/APJCRI.2022.12.11

Gangadharaiah, R., Brooks, J. O., Rosopa, P. J., Su, H., Boor, L., Edgar, A., & Jia, Y. (2023). The Development of the Pooled Rideshare Acceptance Model (PRAM). Safety, 9(3), 61. https://doi.org/10.3390/safety9030061

Hamari, J., Sjoklint, M., & Ukkonen, A. (2016). The Sharing Economy: Why People Participate in Collaborative Consumption. Journal of the Association for Information Science and Technology, 67(9), 2047-2059. https://doi.org/10.1002/asi.23552

Huang, L., Li, Y., Huang, X., & Zhou, L. (2021). How Social Distance Affects the Intention and Behavior of Collaborative Consumption: A Study Based on Online Car-Hailing Service. Journal of Retailing and Consumer Services, 61, 102534. https://doi.org/10.1016/j.jretconser.2021.102534

Jiang, G., Yang, W., & Zhang, N. (2025). Effect of Perceived Risks, Perceived Benefits and Regulatory Events on Users' Supervision Intention towards E-Hailing Platforms: A Mixed Method. Journal of Information Science. https://doi.org/10.1177/01655515221128422

Khalek, S. A., & Chakraborty, A. (2023). Do I Share Because I Care? Investigating the Factors Influencing Consumer's Adoption of Shared Consumption. Business Strategy and the Environment, 32(8), 5669-5685. https://doi.org/10.1002/bse.3442

Kuswanto, A., Sundari, S., Harmadi, A., & Asih Hariyanti, D. (2020). The Determinants of Customer Loyalty in the Indonesian Ride-Sharing Services: Offline vs Online. Innovation & Management Review, 17(1), 75-85. https://doi.org/10.1108/INMR-05-2019-0063

Lee, Z. W., Chan, T. K., Balaji, M. S., & Chong, A. Y. L. (2018). Why People Participate in the Sharing Economy: An Empirical Investigation of Uber. Internet Research, 28(3), 829-850. https://doi.org/10.1108/IntR-01-2017-0037

Lim, W. M., Gupta, G., Biswas, B., & Gupta, R. (2022). Collaborative Consumption Continuance: A Mixed-Methods Analysis of the Service Quality-Loyalty Relationship in Ride-Sharing Services. Electronic Markets. https://doi.org/10.1007/s12525-021-00486-z

Lou, L., Li, L., Yang, S. B., & Koh, J. (2021). Promoting User Participation of Shared Mobility in the Sharing Economy: Evidence from Chinese Bike Sharing Services. Sustainability, 13(3), 1533. https://doi.org/10.3390/su13031533

Makizadeh, V., & Sharaei, A. (2022). Investigating the Drivers of Reuse Intention in Peer-to-Peer Sharing Businesses: Case Study of Tapsi. Consumer Behavior Studies, 9(2), 1-19. https://dor.isc.ac/dor/20.1001.1.27170004.1401.9.2.1.9

Malik, G., & Rao, A. S. (2019). Extended Expectation-Confirmation Model to Predict Continued Usage of Ride-Hailing Apps. Information Technology & Tourism, 21(4), 461-482. https://doi.org/10.1007/s40558-019-00152-3

Moon, J., Shim, J., & Lee, W. S. (2022). Exploring Uber Taxi Application Using the Technology Acceptance Model. Systems, 10(4), 103. https://doi.org/10.3390/systems10040103

Pandita, S., Mishra, H. G., & Bhat, A. A. (2025). Consumer Adoption Behaviour in Ride-Sharing Economy: An Integrated TAM-ECM Framework. International Journal of Emerging Markets, 20(6), 2491-2523. https://doi.org/10.1108/IJOEM-05-2022-0837

Pang, S., Bao, P., Hao, W., Kim, J., & Gu, W. (2020). Knowledge Sharing Platforms: An Empirical Study of the Factors Affecting Continued Use Intention. Sustainability, 12(6), 2341. https://doi.org/10.3390/su12062341

Raza, A., Asif, M., & Ayyub, S. (2021). The Era of Sharing Economy: Factors That Influence the Behavioral Intentions of User and Provider to Participate in Peer-to-Peer Sharing Economy. Serbian Journal of Management, 16(1), 103-124. https://doi.org/10.5937/sjm16-24481

Research Markets. (2024). Sharing Economy: Global Strategic Business Report (2024-2030). https://www.researchandmarkets.com/reports/5973270/thematic-intelligence-sharing-economy

Sajid, M., Zakkariya, K. A., Peethambaran, M., & George, A. (2022). Determinants of On-Demand Ridesharing: The Role of Awareness of Environmental Consequences. Management of Environmental Quality, 33(4), 847-863. https://doi.org/10.1108/MEQ-10-2021-0235

Shah, S. A. H., & Hisashi, K. (2025). Users' Adoption Intentions of Ridesharing Services in Lahore, Pakistan. Research in Transportation Business & Management, 60, 101335. https://doi.org/10.1016/j.rtbm.2025.101335

Shao, Z., Guo, Y., Li, X., & Barnes, S. (2020). Sources of Influences on Customers' Trust in Ride-Sharing: Why Use Experience Matters? Industrial Management & Data Systems, 120(8), 1459-1482. https://doi.org/10.1108/IMDS-12-2019-0651

Shao, Z., Zhang, L., Li, X., & Zhang, R. (2022). Understanding the Role of Justice Perceptions in Promoting Trust and Behavioral Intention towards Ride-Sharing. Electronic Commerce Research and Applications, 51, 101119. https://doi.org/10.1016/j.elerap.2022.101119

Sheldon, T. L., & Dua, R. (2024). Consumer Preferences for Ride-Hailing: Barriers to an Autonomous, Shared, and Electric Future. Journal of Cleaner Production. https://doi.org/10.1016/j.jclepro.2023.140251

Si, H., Duan, X., Cheng, L., & Zhang, Z. (2022). Determinants of Consumers' Continuance Intention to Use Dynamic Ride-Sharing Services. Transportation Research Part D, 104, 103201. https://doi.org/10.1016/j.trd.2022.103201

Tham, W. K. (2024). Sharing Economy: Enablers and Barriers for Consumption and Production of Ridesharing in Malaysia Swinburne University of Technology]. https://doi.org/10.25916/sut.26401168

Tumaku, J., Ren, J., Boakye, K. G., Ofori, K. S., & Abubakari, A. (2023). Interplay between Perceived Value, Trust and Continuance Intention: Evidence in the Sharing Economy. International Journal of Quality and Service Sciences, 15(1), 74-96. https://doi.org/10.1108/IJQSS-05-2022-0048

United Nations Economic Commission for Europe. (2022). Sharing Economy and Its Effects on Housing Markets. https://unece.org/info/publications/pub/371516

Wang, Y., Gu, J., Wang, S., & Wang, J. (2019). Understanding Consumers' Willingness to Use Ride-Sharing Services: The Roles of Perceived Value and Perceived Risk. Transportation Research Part C: Emerging Technologies, 105, 504-519. https://doi.org/10.1016/j.trc.2019.05.044

Wang, Y., Zhang, Y., & Li, X. (2023). Shared Mobility and the Transformation of Urban Transportation: A Systematic Literature Review. Sustainable Cities and Society, 95, 104623. https://doi.org/10.1016/j.scs.2023.104623

Yang, H., & Xia, L. (2022). Leading the Sharing Economy: An Exploration on How Perceived Value Affecting Customers' Satisfaction and Willingness to Pay by Using DiDi. Journal of Global Scholars of Marketing Science, 32(1), 54-76. https://doi.org/10.1080/21639159.2020.1808833